Internet Dispute Resolution

Our law firm provides legal services for internet dispute resolution procedures such as arbitration and mediation. Alternative dispute resolution in the technology age is crucial to help litigants resolve their differences. We understand the law and the applicable technologies so we can provide valuable services towards clients. There are new and unique legal problems developing in the context of internet and e-commerce transactions. These legal problems may arise from the purchase and sale of products and services on the internet. They may also arise from the purchase and sale of intellectual properties and trade secrets. We have assisted our clients resolve issues with various e-commerce websites that sell various products and services on their platforms.

We recognize that data privacy and confidentiality are crucial when it comes to online transactions. In fact, there has been a significant increase in the number of lawsuits in reference to data privacy and confidentiality. We have represented clients in state and federal courts who were facing complications with electronic transmissions. Nowadays, hackers are finding new ways to infiltrate computer networks which usually yield private or confidential information. For instance, sometimes the hackers are disgruntled employees who found a way to gain access to their previous employer’s computer systems. The disgruntled employee may find sensitive information such as bank records and tax-related documents on the employer’s database servers which can lead to a lawsuit. Our law firm can assist clients if they are facing any kind of online dispute resolution procedure such as cyber-mediation or cyber-arbitration.

Our internet dispute resolution attorneys know and understand the state and federal laws such as the Federal Arbitration Act which facilitates arbitration procedures. The Uniform Arbitration Act insures arbitration agreement enforceability in the states and promotes legislative uniformity. The E-SIGN Act allows the parties to electronically sign documents by using some kind of special software – e.g., DocuSign. So, from a practical perspective, it allows the parties who are involved in internet dispute resolution procedures to electronically sign documents.

We realize that traditional alternative dispute resolution may have been more practical in the past. However, technology has changed the landscape especially since the internet has created a vast platform for commercial transactions. So now, online dispute resolution is a more practical option especially because it can save time and money for the parties. For example, they can be in different states or countries and still have access to a neutral mediator or arbitrator who is usually a retired judge or attorney.

Our internet dispute resolution attorneys have drafted, reviewed, modified, and negotiated contracts that included some kind of alternative dispute resolution provisions. These contracts should outline the dispute resolution process, and for example, should include information about when, where, how, or why the parties can select alternative dispute resolution. The parties can specify which third-party organization will manage the process. They can also select binding or non-binding arbitration before a dispute arises between them.

The internet dispute resolution provider should provide a secure method of communication as the third-party. The parties should be able to upload or transfer their documents by using encryption. They can also send or receive documents by using a “secure web portal” or other options (e.g., FTP server) since they may be sensitive or confidential documents in their files. Therefore, encryption technology can be useful when engaged in online communications, including, but not limited to, video conferences.

Our law firm is qualified to handle e-mediation and e-arbitration which could help resolve the dispute between the parties. We understand the challenges the parties face when it comes to jurisdictional issues. So, for example, we can help resolve legal disputes even if the adverse party is in another state or country as long as the parties jointly select the third-party service provider and stipulate to a specific venue. Please contact our law firm to speak with an internet dispute resolution attorney at your earliest convenience.